Extra Hassle-Free Warranty Service
As an added benefit to DC Power Stilts customers, warranty service or replacement of parts by DC Power Stilts is available. If you bring in your stilts, we can fix them or can manage part replacement, communications, and shipping with manufacturers. If you can not bring or send your stilts to our shop, we'll help with any questions about the warrenty, and can provide you with advice on documenting issues.
The standard warranties do not apply to normal wear-and tear, damage from falling, negligent care, or in cases when the unit has been used in any manner not prescribed by the users manual.
In all warrenty cases, you will be required to document your claim.
Poweriser USA provides a general one-year free-from-defects warranty except for springs and hoof rods that come with a six-month warranty. Poweriser USA will replace defective parts at no charge or the unit if it is totally defunct, (ie shipping problem). Please keep your email receipt for warranty purposes.
PowerStrider provides a general six-month free-from-defects warranty with the metal components covered for your entire first year. PowerStrider will replace defective parts at no charge or the unit if it is totally defunct, (You may need to install replacement items on your own). Please keep your email receipt for warranty purposes.
DC Power Stilts also allows for the return of unused items up to 30 days from your receipt of the order, although shipping costs will NOT be refunded. Used products, or products without original packaging may not be returned.
For customers who need replacement parts, we do offer special discounts and services... See the Parts Page